Acura Participates in Resolution Program
Car owners usually experience having defective vehicles still under warranty. To help keep away from inconvenience, more than 20 major auto manufacturers participate in the Better Business Bureau’s warranty dispute settlement program. This assists car owners to reach a resolution for faulty vehicles which are still covered to warranty.
The BBB’s Auto Line program is now one of the largest auto programs in the world and also pioneered the out-of-court program in the U.S.
Acura participates in the program along with other manufacturers including Audi, Buick, Cadillac, Chevrolet, Ford, GMC, Honda, Hyundai, Infiniti, Isuzu, Kia, Lincoln, Land Rover, Mazda, Mercury, Nissan, Pontiac, Saab, Saturn and Volkswagen. Other car manufacturers participate on a state-by-state basis.
Customers may relay the defective vehicle problem to the BBB staff. They can help car owners to reach voluntary settlements with manufacturers and forego a settlement process. But, if a settlement can not be accomplished, consumers may present their case to an impartial arbitrator which is free of charge. The arbitrator will render a decision that may include repairs, reimbursement or the repurchase or replacement of the consumer’s vehicle.
The manufacturer is bound to comply if the car owner accepts the arbitrator’s decision. Since the decision is nonbinding for the consumer, it can be rejected by the car owner. The consumer may also pursue any other options including legal action. The entire process is provided free of charge to consumers and is normally completed within 40 days.